(208) 336-3666
Parts Sales Coordinator
Department: Parts | Location: Boise, ID
Job Description
The Parts Sales Coordinator ensures accurate, timely, and disciplined execution of all approved parts orders while protecting margin and continuously improving the parts order process. This seat serves as the operational gatekeeper for parts orders and owns the feedback loop that strengthens systems, pricing discipline, and cross-functional clarity. The ideal candidate for this position is organized, has strong communication skills, and is passionate about providing an exceptional customer experience.
Essential Responsibilities:
Order Execution & Accuracy
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Own order entry and validation following quote approval (CO creation, system accuracy)
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Verify part compatibility, pricing application, customer details, and fulfillment requirements
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Maintain clean, accurate records across all parts systems
Authority & Control
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Act as the order-accuracy gatekeeper, with authority to stop or delay orders when discrepancies exist
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Enforce approved pricing and protect margin—no unauthorized pricing changes
Issue Ownership
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Own parts issues end-to-end through resolution, regardless of origin
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Coordinate internally to resolve errors, delays, shortages, or discrepancies
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Communicate the resolution clearly and close the loop
Pricing Execution
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Apply, enforce, and protect approved pricing structures
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Review orders for pricing accuracy and escalation when inconsistencies arise
Feedback Loop & Process Improvement
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Identify recurring issues, breakdowns, or inefficiencies
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Bring patterns, root causes, and recommendations into L10
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Collaborate with leadership, sales, marketing, and product to strengthen systems and prevent repeat errors
Cross-Functional Collaboration
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Support Parts Sales by removing operational friction post-quote approval
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Share customer and order feedback that improves product, pricing, or process decisions
