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SUBMIT A WARRANTY CLAIM

Follow These 3 Easy Steps to Submit a Warranty Claim

Trinity offers an industry-leading 3-year limited warranty. We warranty our products to be free of any defects in workmanship or material under standard use, as outlined below.

If you are the first retail purchaser of a trailer or truck bed that is in need of warranty work, simply follow the steps outlined here to file a Warranty Claim. In order to ensure the work will meet our high standards for quality, all warranty work must be performed at a repair shop approved, in advance, by Trinity.

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Complete the Warranty Claim Form

All warranty claims can be initiated by completing the Warranty Claim Form. Please take and upload detailed photos of the warranty issue.

Customers may also call our Service department to initiate a claim at (800) 806-6852.

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Receive Your Warranty Claim Number

Once all required information is submitted, you’ll receive a unique warranty claim number. This number should be referenced on all correspondence, invoices and tagged parts returned for inspection.

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A Trinity Representative Will Contact You

If repairs are made, please save your receipts and original invoices for the Warranty department.

Submit a Warranty Claim

Additional Warranty Claim Information

When processing a warranty claim, please be aware of the following:

●    Trinity Trailer Mfg., Inc. covers the components of the trailer manufactured by Trinity Trailer Mfg., Inc. All purchased components carry the individual manufacturer’s warranty. See the Limitation of Warranties section below.

●    All potential warranty claims require an evaluation of all the information supplied BEFORE any repairs are made and a unique claim number is issued.

●    Trinity Trailer Mfg., Inc. does not cover reimbursement for down time costs associated with Trinity Trailer Mfg., Inc.’s product or purchased components. While we make every effort to minimize the time it takes to process a claim, some warranty claim investigations can be time consuming.

●    Upon completion of the warranty investigation, Trinity Trailer Mfg., Inc. will set the total costs covered by the warranty using established labor rates, time tables and purchased replacement parts.

●    Only original invoices with explanations will be accepted. Failure to include the unique claim number on invoices will result in denial or loss of reimbursement.

Limitations and Disclaimers

Trinity’s sole obligation under this warranty is to repair or exchange, at its option, any such goods manufactured which are found by Trinity to be defective in workmanship or materials. Trinity reserves the right to require any products to be returned for inspection at the buyer’s expense to our facility in Boise, Idaho. The foregoing shall be the sole and exclusive remedy for any such defects, whether in contract, tort, warranty or otherwise. Trinity disclaims any responsibility for any loss of time or use of the parts or trailers in which the parts are installed, transportation, cargo loss, or other incidental or consequential damage. In no event shall Trinity be liable for indirect, special, incidental or consequential damage in connection with or arising out of the sale of goods or furnishing services.