TRINITY TRAILER JOBS

Service General Manager

DEPARTMENT: SERVICE
LOCATION: BOISE IDAHO

Job Summary:

This role is responsible for leading, and managing all authorized service centers, Trinity-owned and other, to consistently meet Trinity standards and build a thriving business unit. The ideal candidate for this role proactively seeks continuous improvement, maintains a growth mindset, applies critical thinking to understand business needs, is passionate about providing exceptional customer experiences, and is committed to remove barriers for teams to achieve the future vision. This is a full-time, in-person role, located in Boise Idaho.


Essential Job Responsibilities:

  • Effectively lead, manage and build service center teams to achieve Company goals.
  • Identify and set expectations on best practices among network of Trinity service centers to provide great quality and consistent franchise-like experiences for customers.
  • Transform current Trinity-owned service centers to exemplify the service center model through collaboration and direction with service center leaders.
  • Build Trinity network by identifying target market authorized service center locations nationwide.
  • Translate the company vision into a meaningful and compelling message to team members.
  • Select and track measurables to define and build a high performing business unit.

Previous Experience:

  • Minimum of 5 years work experience in a leadership position, preferably in the same or a similar industry.
  • Experience building a business unit, preferably in coordination with leadership vision.
  • Excellent problem-solving, organization, time management, and analytical skills.
  • Effective communication (various modalities).
  • Collaboration at all levels of the organization, including executive leadership.
  • Some travel expected, frequency to adjust accordingly to business needs.
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