10 November, 2021

Meet Louise Jardine, Fleet Administrator

Crunching numbers and keeping customers happy.

Math and people are what Louise Jardine knows best. And it’s a good thing, because as Trinity’s fleet administrator, those are her two main focuses. “About 95 percent of what I do is client-facing,” she says. “And math has always been part of my story.”

Part of Trinity’s history.

Back in 2001, Louise was hired by Trinity controller Mike McFadden to join the accounting department. Twenty years later she’s still taking care of invoices and shipping trailers. “I love what I do,” she says. “I’m lucky enough to work in a job that I love with people I really care about. We’re like family here and we worry about each other. Many of us have been part of one another’s lives for decades.”

When asked what she likes best about working at Trinity, Louise says she likes that every day brings something new. “Every day is different,” she says. “There’s always something new to learn—it makes going to work fun.”

A focus on customer service

Louise knows that customers can make or break a business and says Trinity has the best customers. “When you are nice to people, they are nice to you,” she says. “At Trinity, we work as hard as we can to get customers what they need, when they need it.” She loves that Trinity strives to keep customers happy, make their jobs easier and improve their livelihood. 

Looking toward the future.

Louise is excited about the growth she currently sees at Trinity. “We are growing by leaps and bounds,” she says. “Trinity continues to expand into new areas, has pushed sales out farther and has more salesmen on board—all of which means we now have a wider customer base.” 

Louise likes the trajectory Trinity is on. “Our leadership team is taking the company in the right direction,” she says. “They’re pushing us higher and farther, and the company is headed toward great things.”

Working for an honest company.

One of the things Louise likes best about Trinity is its integrity. “This is an honest company,” she says. “We always try to do the right thing by customers and the environment. 

The right place at the right time.

Louise believes there are times in our lives where we find ourselves exactly where we need to be, when we need to be there. She’s seen it happen in both her personal and professional lives. “Years ago, I lost my husband of 36 years to cancer,” she says. “It was very difficult. My next-door neighbor lost his wife six months before that. As time went on, he started helping me with my yard and we eventually became friends. Today we’ve been married for six years.”

Today Louise has three children, six grandchildren and two great-grandchildren. Before Trinity, she ran a daycare for nine years and worked at a grocery store. She also worked at a freight company in Meridian. “God places people in our path and makes sure we are where we need to be,” she says.

Louise was born in Twin Falls but moved around before settling in Boise in 1975. Growing up, she and her family lived in places like Los Angeles, Oregon and Colorado. She’s happy she has returned to her Idaho roots. “We love living here,” she says. “We like to camp and fish, and this is the perfect state for that.” Louise also loves to travel and enjoys touring the U.S. with her husband.